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Submit a Claim

Despite careful title review and underwriting, claims may arise on North American Title Insurance Company (NATIC), States Title Insurance Company of California (STICoC) or States Title Insurance Company (STIC) policies issued through NATIC independent agents, affiliated agencies, or States Title Agency, Inc. The following procedures apply as soon as a title agent becomes aware of a potential or actual claim on a NATIC, STICoC or STIC policy.

If you were issued a policy by STICoC or STIC, that policy is now insured by NATIC. Your policy remains in full force and effect by virtue of the merger of STIC and STICoC with and into NATIC. See official notice here.

Step 1. Notify NATIC immediately
Whenever knowledge of a claim or potential claim comes to your attention, the first step is to notify NATIC. The insured should immediately email their claim to the NATIC Claims Department at claims@natic.com using the Claim Form, as well as follow the instructions for submitting a claim as set forth in their policy jacket and in Step 2 below.

Written claims may be submitted to:
North American Title Insurance Company
760 NW 107th Avenue
Suite 401
Miami, FL 33172
Attention: Claims
or
claims@natic.com

Telephone inquiries may be directed to NATIC Claims Department: 800.869.3434

NOTE: Contacting NATIC does not relieve the insured of the written notice requirements as set forth in NATIC policies (see below).

Step 2. Include the following information, which will assist agents and insureds in submitting their claims under an existing NATIC policy:

A brief and clear description of the facts giving rise to the claim;
 
  • The existing NATIC policy of title insurance, together with all related endorsements;
  • A copy of the outstanding mortgage, lien, judgment or matter giving rise to the claim;
  • The chain of title to reflect the item in question and its relation in time to the policy; and
  • The vesting deed or mortgage for the current insured under the policy.
Within 15 days of receipt of the claim submission, you will receive a written confirmation from NATIC’s Claims Department acknowledging receipt of the claim and providing notification of the NATIC contact assigned to handle your claim.
 
If all the above listed information is provided with your claim submission, the NATIC Claims Department will provide the insured/claimant with regular status updates.